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Clearmind667
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Ordering quickstart, dont own house yet

I'm buying a house next month, current owners have virgin. We are currently with BT and going to move to virgin. If I order a quickstart pack, will it be sent to the new address whilst the current owners are still there? Can you choose the activation date to match when we move in?

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Christy_D
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Re: Ordering quickstart, dont own house yet

Good morning,

Our system won't let you order if they are active customers and the fact you're not moved in yet.

We'll need to do this manually so i'll pop you a private message to take some details and help you with this

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Clearmind667
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Re: Ordering quickstart, dont own house yet

Thanks I'll check my message. If I waited until I moved in, how long would it take for a pack to be delivered?

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Sasha_W
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Re: Ordering quickstart, dont own house yet

We do usually say between 3-5 business working dates, it can be sooner however 🙂 
 

Thanks 

Sasha - Forum Team


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