You could try calling the pre-installs team on 0800 052 1734.
I have called the pre installation team a few times and every time they need an account number.
it’s a cycle that leaves me with my installation still going to my neighbour’s.
sorry for the inconvenience
Hi callumroser20, thanks for the message and sorry to hear about the mishap with the order.
Welcome back to the forums.
I will send you a private message so that this can be looked into further.