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Ordered to wrong address!

Joining in


I accidentally ordered to my neighbour’s address. I don’t have an account number and there doesn’t seem to be a fix after phoning multiple times.

thanks in advance!


Very Insightful Person
Very Insightful Person

Hi @callumroser20 

You could try calling the pre-installs team on 0800 052 1734.

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I have called the pre installation team a few times and every time they need an account number. 

it’s a cycle that leaves me with my installation still going to my neighbour’s. 

sorry for the inconvenience

Hi callumroser20, thanks for the message and sorry to hear about the mishap with the order. 

Welcome back to the forums. 

I will send you a private message so that this can be looked into further.