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Ordered to wrong address!

callumroser20
Joining in

on ‎31-10-2022 11:51

Hi,

I accidentally ordered to my neighbour’s address. I don’t have an account number and there doesn’t seem to be a fix after phoning multiple times.

thanks in advance!

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎31-10-2022 13:17

Hi @callumroser20 

You could try calling the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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callumroser20
Joining in
In response to newapollo

on ‎31-10-2022 13:35

Hi, 

I have called the pre installation team a few times and every time they need an account number. 

it’s a cycle that leaves me with my installation still going to my neighbour’s. 

sorry for the inconvenience

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Chris_W1
Forum Team
Forum Team
In response to callumroser20

on ‎02-11-2022 20:42

Hi callumroser20, thanks for the message and sorry to hear about the mishap with the order. 

Welcome back to the forums. 

I will send you a private message so that this can be looked into further. 

Chris. 

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