on 27-12-2022 11:04
Hi,
I recently upgraded to the 1gb broadband, I was expecting a Hub 5 but was sent a Hub 4. The maximum WI-FI speed I can get is 450mb.
can anyone explain why I was sent a hub 4 instead of a Hub 5
Answered! Go to Answer
on 27-12-2022 11:55
What device are you using?
on 27-12-2022 11:20
The Hub 4 and 5 are the correct Hubs for 1Gb speed tier. It's pot luck to which you get as I believe the Hubs are in short supply
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on 27-12-2022 11:41
Thanks for your reply, can you explain why au can only get a maximum of 450mb on Wi-Fi, I’m right next to the hub.
I’ve split the 2.4 and 5gb this made no difference?
on 27-12-2022 11:55
What device are you using?
on 27-12-2022 13:07
I phone 13 pro
on 29-12-2022 13:58
Hi ADAMHARRIS1987, thanks for the message.
You would get either the hub 4 or 5 and both will be able to obtain the 1GB connection.
I have done a test on Sam Knows and you are getting 1142MB.
Chris.
on 29-12-2022 15:02
The Hub4's wifi provision is 802.11ac (or WiFi 5), whereas the 5 can use the newer 802.11.ax (WiFi 6) provision.
If you look at the specs for both WiFi 5 and your iPhone model, the theoretical maximum speed it can ever get over WiFi is 866 Mb/s - but that's the 'link speed', not necessarily the speed it can actually transmit data at, think of it like the 70 MPH speed limit on a motorway, if you never break the law then that's the fastest you can ever go, but it doesn't mean that you can do that speed, between junctions 6 and 10 on the M25, at 10am on a Monday!
The WiFi is battling with all the other users around you (WiFi signals are no respecter of walls or property boundaries), and frankly, the technical way that WiFi works means that regardless of what the link speed might be, the practical data transfer rate can be sometimes a third or less of that.
Bottom line - your 450 or so Mb/s really isn't that bad and certainly isn't an indicator that anything is actually wrong.
Now I know that some people will read this and feel 'cheated', 'VM sold me a package of gigabit speed and it isn't possible to actually get that, why should I be expected to know all the intricacies of WiFi technologies and communications protocols?' And I do have a degree of sympathy with that view, except VM certainly aren't alone in this, WiFi absolutely CANNOT be guaranteed to any degree of certainty, which is why, if you carefully read the terms of service, EVERY provider will only talk about hard wired, ethernet connections.
Now in theory, a Hub 5 'may' improve things, I say 'may' because although your phone is certainly capable of using the faster WiFi 6 standard, there are still many external factors that can reduce the effective throughput speed.
on 29-12-2022 16:23
What exactly to you expect to do with that speed.