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Ordered hub 5 received Hub 4

ADAMHARRIS1987
Joining in

Hi,

I recently upgraded to the 1gb broadband, I was expecting a Hub 5 but was sent a Hub 4. The maximum WI-FI speed I can get is 450mb.

 

can anyone explain why I was sent a hub 4 instead of a Hub 5

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Tudor
Very Insightful Person
Very Insightful Person

What device are you using?


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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Adduxi
Very Insightful Person
Very Insightful Person

The Hub 4 and 5 are the correct Hubs for 1Gb speed tier.  It's pot luck to which you get as I believe the Hubs are in short supply

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks for your reply, can you explain why au can only get a maximum of 450mb on Wi-Fi, I’m right next to the hub.

 

I’ve split the 2.4 and 5gb this made no difference?

Tudor
Very Insightful Person
Very Insightful Person

What device are you using?


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

I phone 13 pro

Chris_W1
Forum Team
Forum Team

Hi ADAMHARRIS1987, thanks for the message. 

You would get either the hub 4 or 5 and both will be able to obtain the 1GB connection. 

I have done a test on Sam Knows and you are getting 1142MB. 

Chris.

 

The Hub4's wifi provision is 802.11ac (or WiFi 5), whereas the 5 can use the newer 802.11.ax (WiFi 6) provision.

If you look at the specs for both WiFi 5 and your iPhone model, the theoretical maximum speed it can ever get over WiFi is 866 Mb/s - but that's the 'link speed', not necessarily the speed it can actually transmit data at, think of it like the 70 MPH speed limit on a motorway, if you never break the law then that's the fastest you can ever go, but it doesn't mean that you can do that speed, between junctions 6 and 10 on the M25, at 10am on a Monday!

The WiFi is battling with all the other users around you (WiFi signals are no respecter of walls or property boundaries), and frankly, the technical way that WiFi works means that regardless of what the link speed might be, the practical data transfer rate can be sometimes a third or less of that.

Bottom line - your 450 or so Mb/s really isn't that bad and certainly isn't an indicator that anything is actually wrong.

Now I know that some people will read this and feel 'cheated', 'VM sold me a package of gigabit speed and it isn't possible to actually get that, why should I be expected to know all the intricacies of WiFi technologies and communications protocols?' And I do have a degree of sympathy with that view, except VM certainly aren't alone in this, WiFi absolutely CANNOT be guaranteed to any degree of certainty, which is why, if you carefully read the terms of service, EVERY provider will only talk about hard wired, ethernet connections.

Now in theory, a Hub 5 'may' improve things, I say 'may' because although your phone is certainly capable of using the faster WiFi 6 standard, there are still many external factors that can reduce the effective throughput speed.

Tudor
Very Insightful Person
Very Insightful Person

What exactly to you expect to do with that speed.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2