Virgin Media Community

[Farhaan101]

I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? 

[Client62]

Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation.

[Kath_F]

Hi Farhaan101, 

Thanks for your post and a big welcome to the Community. It's great having you on board. ⭐

We're sorry to hear that there are no wall sockets in your property. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow me to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Speak soon 😊