Virgin Media Community

[Vdao]

Hi, 

I ordered the virgin media Broadband on and received Summary and pre-contract information email but no further emails. 

I tried calling virgin media but it required me entering my account number which as a new customer, I have not received.

My contract summary sheet number is [REMOVED]

Any help/advice would be appreciated. What is the next step of the process as I am not sure the order has gone through 

Thank you,

V

[MOD EDIT: Personal and private information has been removed from this post.]

[VM-Jon]

Hi @Vdao 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon