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Order delayed by 3 weeks

Joining in

I placed an order for Broadband this morning, and had an e-mail confirming quickstart delivery date of Saturday 18th March. About an hour later, I received another email from Virgin stating that my order date wasnt available and was now 6th April (in 3 weeks). This isnt quick enough, I work from home and need internet as soon as possible.

I contacted customer services by phone, who couldnt find a record of my order and wanted me to place another order, which I declined as I already have confirmation email with an Online Order Reference. 

Please could someone contact me by PM to assist me?


Forum Team
Forum Team

Hi @leinad13,

Thank you for your post and welcome to the forums 👋

I am sorry you are having issues with your quickstart order, I can see from our systems you have been in touch with our team since your post. What was advised?

Let us know,