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Message 11 of 13
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Re: Order Issues

I’ve tried posting the conversation but I can’t get it to upload correctly, sorry. 

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Message 12 of 13
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Re: Order Issues

Photo's need approval so it probably did upload correctly. 

Also, Virgin don't even know you have Sky or any other provider, nor do they care unless you tell them to port an existing number. 

A Virgin phone call can exist at the same time as a Sky/BT/whatever phone line. 

You can order broadband without a phone line but it's normally cheaper to order with a phone line for new customers (for some strange reason), and then cancel the phone line after your minimum period has expired. 

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Message 13 of 13
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Re: Order Issues

Virgin do know I have Sky. I had to explain this to the online agent that it was to be a separate entity. The Virgin is for my room and the sky is for the living room. 

6D9485E4-5BFD-4E5E-ACBE-49500D1FA621.jpeg

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