Orange/ Red light on Hub3

[Cheesy19]

Over the lads couple of weeks, I’ve noticed I’m having connection issues and buffering when watching streaming services. My Hub is displaying a constant orange light which then changes colour to Red. I have tried turning off at the socket, still the same, I have tried a hard reset with the pin in the back , all to no avail. I am struggling to get any help with this and when you go onto contact us it sends you into a never ending loop of testing hub- which shows connection issues . I’m getting fed up and feel like cancelling and trying someone else. ☹️

[jbrennand]

Post up a photo of the Red Hub light.

Are you having the issues on ethernet cable connected devices or just on Wifi ones ?

[Cheesy19]

Unable to post a picture due to file size? It’s affecting both connections 

[Cheesy19]

Managed to resize photo 

 

[Matthew_ML]

Hey Cheesy19, thank you for reaching out and I am sorry to see you have a red light.

I am going to send you a PM, please can you look out for the purple envelope.

In the meanwhile please can you try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally. Thanks 
 

[Cheesy19]

All sorted now , Engineers replaced the hub and said it was overheating. Thanks 

[Matthew_ML]

Hey Cheesy19, thank you for letting me know and I glad the the issues has been resolved now with a tech visit.

Please do feel free to reach out if you ever need anything in the future. Thanks 

[Cheesy19]

Thanks again, excellent customer service.

[John_GS]

Hi Cheesy19

Thanks for coming back to the thread with the update, I am glad all sorted.

Do pop back to the forums should you ever need further help.

Best,

[Cheesy19]

Will do, cheers 👍