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Orange/ Red light on Hub3

Joining in

Over the lads couple of weeks, I’ve noticed I’m having connection issues and buffering when watching streaming services. My Hub is displaying a constant orange light which then changes colour to Red. I have tried turning off at the socket, still the same, I have tried a hard reset with the pin in the back , all to no avail. I am struggling to get any help with this and when you go onto contact us it sends you into a never ending loop of testing hub- which shows connection issues . I’m getting fed up and feel like cancelling and trying someone else. ☹️


Very Insightful Person
Very Insightful Person
Post up a photo of the Red Hub light.

Are you having the issues on ethernet cable connected devices or just on Wifi ones ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Unable to post a picture due to file size? It’s affecting both connections 

Managed to resize photo 


Hey Cheesy19, thank you for reaching out and I am sorry to see you have a red light.

I am going to send you a PM, please can you look out for the purple envelope.

In the meanwhile please can you try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally. Thanks 

Matt - Forum Team

New around here?

All sorted now , Engineers replaced the hub and said it was overheating. Thanks 

Forum Team
Forum Team

Hey Cheesy19, thank you for letting me know and I glad the the issues has been resolved now with a tech visit.

Please do feel free to reach out if you ever need anything in the future. Thanks 

Matt - Forum Team

New around here?

Thanks again, excellent customer service.

Hi Cheesy19

Thanks for coming back to the thread with the update, I am glad all sorted.

Do pop back to the forums should you ever need further help.


Forum Team

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Will do, cheers 👍