Orange Light

[llyang]

Hi, I would also like to post the problem with my router here, as it seems the same problem. 

My current Virgin router is Hub3.0, which is about 3 years old. Several days ago I renewed a new 18-mont contract with Virgin media and upgraded to M500. Also about several days ago, I noticed that the previous white light became orange, while the internet sill works. I checked the internet and found from this blog that some others had the same problem. I tried some of the ways as mentioned in the blogs, but the orange light did not go. Could anyone help? Note that, since the router is already about 3 years old, it might need to be replaced.      

Thanks in advance,

llyang

[jb66]

It's normal for the hub3 light to glow more orange the older the hub gets, it's not a fault with the hub but just the LED

[llyang]

Thanks! but from the previous discussion in this forum, the technician said that this should be replaced by new one. Furthermore, I felt that the top part of the hub is quite warm. Additionally, I have quite a lot of online jobs to do everyday and cannot risk to have several days without internet.

llyang  

[jb66]

If it glows bright red they get replaced usually with a refurbished hub but not for a warm white colour (orange)

[llyang]

Thanks, jb66. Indeed, the color is nearly red. My wife says red, I say orange. I wanted to take a picture and upload here, but my mobile is possibly too old and it is unable to catch the color.

llyang

[llyang]

Hello, jb66,

Attached is a photo showing the color. It was hard to take a focused photo, which does not show the orange color. This true color I see is more red than this one. 

llyang

[llyang]

Anyone there could help?

llyang

[llyang]

Could someone from Virgin tell, if the router is needed to be replaced, who/where I should contact?

Many thanks in advance.

llyang 

[Ryan_N]

Hi llyang, 

Thank you for your post! 

When this change of light occurs it doesn't lead straight to a replacement - the hub will always be warm to touch, just as long as it's not hot to touch. If there has been no change in performance or any issues the hub would be fine. At any point since this happened has anything changed with your service? 

Cheers, 

Ryan. 

[llyang]

Hello, Ryan,

Many thanks. Indeed, the router still works currently. Have you seen the photo I posted in my previous message. I personally believe it needs to be replaced sooner or later, as it has run about three years. I am a little worried about that we might need to wait for several days without Internet, if I only start contacting Virgin after it stops working.   

llyang