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Oops! You’ve caught us hard at work.

Joining in

Tried purchasing broadband last night but got the "Oops, you've caught us at hard work error" whenever i got to the last stage of purchasing for my credit score to be checked.

Tried again today and it's still taking me to the same error page, is the website having outage issues or what? 


Forum Team
Forum Team

Hi jrw98

Thanks for posting and welcome to the community. 

I am sorry to hear that. No issues we're aware of.

Please can you try a new browser? 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I've tried 3 different web browsers, and used my mobile phone and still taking me to the same thing

Seems to show me the error without fail..

I know this is likely not the page they ar visiting, but it shows something is down/non working/or staff are hardly working, err working hard.


Oops! You’ve caught us hard at work.

Our technical boffins are doing some important work behind the scenes to improve the way we do things around here.


I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.

Hi there VMCopperUser,

Welcome back to the community.

Is the webpage still the same today?

Let us know,