Oops! You’ve caught us hard at work.

[jrw98]

Tried purchasing broadband last night but got the "Oops, you've caught us at hard work error" whenever i got to the last stage of purchasing for my credit score to be checked.

Tried again today and it's still taking me to the same error page, is the website having outage issues or what? 

[John_GS]

Hi jrw98

Thanks for posting and welcome to the community. 

I am sorry to hear that. No issues we're aware of.

Please can you try a new browser? 

Best,

[jrw98]

I've tried 3 different web browsers, and used my mobile phone and still taking me to the same thing

[VMCopperUser]

https://www.virginmedia.com/shop/still-in-contract

Seems to show me the error without fail..

I know this is likely not the page they ar visiting, but it shows something is down/non working/or staff are hardly working, err working hard.

"

Oops! You’ve caught us hard at work.

Our technical boffins are doing some important work behind the scenes to improve the way we do things around here.

"

[Kain_W]

Hi there VMCopperUser,

Welcome back to the community.

Is the webpage still the same today?

Let us know,