Morning all
Heres the situation, any advice would be great.
2019 I signed up for the Ultimate Oomph package - inc. 600 Mb broadband
2022 - Jan, I converted Ultimate Oomph to Ultimate Volt, I was advised that, as per the advertising, that I would receive an upgrade to the next speed up ( subject to max availability in my area ).
Jan / Feb switch to Volt goes live, I contact VM to ask when the upgrade would be going on my account.
** Please note that at this time I knew I was getting fairly good broadband, but wasnt aware of the precise speed. I did know it wasnt the 1 gig speed however.
Told by VM in Mar that the upgrade was already on my account and I was at the max speed. It went from 500 to 600Mb. So although there was 1 gig in my area, i had already received a step up.
Called back in May to confirm if there wasnt a 1 gig upgrade available to me as lots of forum posts and everyone seems to be getting 1 gig who was on Oomph - again told that there was no upgrade due.
Called In May and June to ask if I had to pay for Netflix as adverts say Ultimate Volt gets free Standard Netflix. Was told no I have to pay for it. I can have the 4 TV one for £22 however.
Spend 2 days checking old bills and reading T&C's online. it turns out I was always on M600 broadband since 2019. And have never been on 500Mb or received an upgrade.
Call back to ask why i was told i had upgrade when i hadnt, noone knows answer and a 1 gig upgrade is booked. 5 days and I call back to be told its been cancelled but noone can see why and noone bothered to call and tell me.
Its now rebooked for Saturday - my question - am i the only one fairly outraged that ive been mislead since Jan about my Broadband speed and that I havent had the upgrade. Im paying for the full Ultimate Volt but only been getting 600 where 1 gig is available.
And it turns out ive been paying £5 a month for Netflix when in fact it does come free!
thanks
