Virgin Media Community

[winstainforth]

So I'm in a fairly unique situation.

I'm hoping to get the virgin can offer, but I'm currently entirely unable to make an order.

I'm in a block of flats with coaxial cable running to each flat. Several other flats in the block have had a Virgin set up. I have no reason to believe my flat would be the exception. 

When I attempt to order a package, my address doesn't appear on the list of addresses exposed by the post code (though a flat in my block does appear!), if I enter the address manually, I'm taken to a form regarding an engineer checking the property for service.

Not sure why I’m the only flat who is unable to get virgin, as everyone else can? 

[Christy_D]

Hello

Thanks for your post and welcome to the community. 

I'd be more than happy to assist with this query and see what we can do for you. 

I will send you a private message for your details as there may be more to it and this is why its missing off the system

Many thanks

Christy