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Rinefitz
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Ongoing Broadband issue

We’ve had an ongoing broadband issue since last year. 

A technician came on 2nd April & said our broadband issues were due to an outside issue. An appointment was made for 23rd April for this to be fixed. Men did come on 21st and put a lead in our garden. But nobody came on the 23rd and the least isn’t connected  

Unable

5BC94191-DA56-410D-988D-6F08E5FEAD07.jpeg

to get any joy on the phone 👎🏼

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Zak_M
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Re: Ongoing Broadband issue

Good morning @Rinefitz 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services and with the broken OMNI box. 

 

Have you managed to get the engineer appointment rearranged since your post? 

 

Kind regards,

Zak_M

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Rinefitz
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Re: Ongoing Broadband issue

Hi, no customer services on the phone said there is no issue and Twitter customer services said I had to wait for a reply on here?

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Zak_M
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Re: Ongoing Broadband issue

Thank you for coming back to me. 

 

Ill get an engineer out to come and fix the box. 

 

I will need to pop you over a PM so that I can get confirmation of your address. 

 

Kind regards,

Zak_M

 

 

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Zak_M
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Re: Ongoing Broadband issue

Thank you for confirming that via PM 

 

 

I have booked this for the next available appointment, you are able to check the time and date via your online account. 

 

Kind regards,

Zak_M  

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Rinefitz
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Re: Ongoing Broadband issue

Thanks for your help 😊

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Zak_M
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Re: Ongoing Broadband issue

No problems at all. 

 

Do let us know how things go and if we are able to assist further then do let us know. 

 

Kind regards,

Zak_M

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