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One off cost

Tuning in

Hello All,

I am new joiner for VM broadband. After purchasing my package plan, i got an email with contract details email and found this email body which is quite confusing me.

Your first bill will also include CR £50.00for one-off costs such as installation, delivery and purchase of additional accessories.

in contract summary sheet received as part of VM order documents email, i am seeing this 

One off charges: £0.00

Upfront payment: £0.00

while purchasing they said there is no hidden charges and one-off cost is zero, from where there is getting applied for me. 


Forum Team
Forum Team

Hi @ganeshan1407 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised.

It doesn't appear here that there is any hidden charges here, as you've mentioned that the one-off charges are listed as £0.00. 

In terms of the CR £50.00, this means it's a credit amount so that means we have deducted that from the bill.

We hope that helps and if you need any further info, please let us know!
Many thanks


Hello Tom, so CR means credit amount. Yes I requested some credits and its been applied for me since I am new customer.