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MReevies
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OnLine Account

Hi, I have just re-joined virgin media for broadband and have had tremendous difficulties trying to setup an on-line account. The issue is that when I complete all the details it tell me there is incorrect data and deletes the passwords I am trying to setup. I am just using upper and lower case letters and numbers. I have created a new virgin email address so it does not get confused with my old email address but still no luck. I have been through to customer services who tried and had the same issue and have then been put through to technical services who had the same issue. They have raised a ticket and stated I will be contacted in the next 7 days.

Can it really be this difficult just to setup an on-line account?

Any assistance greatly appreciated!!

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MeanDarkus
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Re: OnLine Account

Hi

I had this issue when i joined:

Re: Cant Register for MyVM - Virgin Media Community - 4521404

however after a few days it worked, think there is something their end that needs setting up, they probably shouldnt send the registration email until thats done as its confusing.

Give it a few days.

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MReevies
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Re: OnLine Account

Will do. Thanks for the reply..