On then off again

[Su100san]

Just received a new modem. Followed set-up and all worked fine for a few hours but now when I check the app it says No internet 

[goslow]

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@Su100san wrote:

Just received a new modem. Followed set-up and all worked fine for a few hours but now when I check the app it says No internet 

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Aside from what the app says, are your devices connecting to the hub and working OK or are they not getting online?

[Su100san]

Not getting any connection. 

[goslow]

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@Su100san wrote:

Not getting any connection. 

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What are the lights on the front of your hub displaying. Some options are at the link below

https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working

choose the drop down for your hub model. A picture of each hub is shown if you don't know which is your model

[jbrennand]

Is that on an ethernet cable connected device - or are you just testing on wifi connections ?