Showing results for 
Search instead for 
Did you mean: 

Omnibox damaged

Joining in


I walked outside the house this morning and the panel door seems to have been kicked open by vandals. The internet still seems to be running but would like the panel front repaired/checked.

Kind regards,20230406_093736.jpg



Very Insightful Person
Very Insightful Person

Looks as if that cover will click back into place if you push the top back on?  There is no dangerous voltage in the cables, so it's quite safe.

If not, wait here a day or two and a VM Mod will pick this up and arrange.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

The cover on mine used to fall off occasionally, but fixed with a zippy tie 


Thanks for your response, I checked yesterday but the plastic clip (not shown in image) is broken so it cannot be clipped back on.

Thanks might try that temporarily!

Hi @Xanderinternet 

Thanks for posting and welcome to the community.

Sorry to hear of the omnibox issue. 

I will send you a PM now to book in a tech visit. 

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill