Virgin Media Community

[Davidbarrett85]

Hi I was wondering how I can get my omnibox on the outside of my house fixed,its broken with the wires hanging out

[David_Bn · Accepted solution]

Hi Davidbarrett85,

Thanks for your post and very warm welcome to you!

Can you please add a picture to the thread for me?

Once you've done this, I'll take this to a private message and take some details from you to have this fixed

Kindest regards,

David_Bn

[Davidbarrett85]

 

[David_Bn]

Thanks Davidbarrett85,

Check out the purple in the top right hand corner for my message

Kindest regards,

David_Bn

[n433m7]

Hello,

I have the same situation with my front cover box broken, how can I arrange for a replacement to be sent? Thanks

[Kath_F]

Hi there n433m7, 

Thanks for your post and apologies to hear that your omni box is broken. Whilst we're not able to just send you a replacement, we can arrange an engineer to come and repair/replace things. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi n433m7,

Thanks for coming back to me via private message with your details. 

I have gone in to the account now and arranged for an engineer to come and repair/replace the box. I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.

[n433m7]

I can see it now. Great! Thanks for your help.

[Kath_F]

No problem at all 🙂

Please update us with how the visit goes and if you need any further support, you know where we are 🙂

Thanks,