Omnibox & white internal wall box relocation

[Jojo_LXXXV]

Hi, 

I've just had my installation / set up today but I made a mistake regarding the boxes' location. What do I have to do if I want to relocate both the external & internal boxes? 

I did tell the engineer while he's in the property. However, I believe due to time constraints. He's unable to to assist my request. 

[jbrennand · Accepted solution]

They should have put it where you wanted - you were fobbed off.

Try calling the Installation team to rectify this - Pre-installation and delivery team on.. 0800 052 1734

Or wait here for a VM person to pick this up in a day or two and arrange the Tech visit to relocate the boxes. Hopefully this will be free as they didnt put it where you asked - but they may argue its a non-fault and therwefore will be charged at £25.

In either case tell them you want to cancel within the 14 day cooling off period free of any charges

[David_Bn]

Good Morning @Jojo_LXXXV, thanks for your post on our Community Forums, and a very warm welcome to you!

Check out the purple envelope in the top right hand corner, and I'll be on hand to assist you with the relocation of the services for you.

Kindest regards,

David_Bn