My brown box also hangs loosely from the wall. I assume the internal wires are adequately protected. I've tried taping it back to the wall. But, I notice it is back off again.
[MOD EDIT: Subject title changed for clarity]
Thank you for getting touch with us here on the Community.
I am sorry to hear your external equipment is damaged, we will be happy to help.
I will just need to take a few details via private message so I will pop this over to the purple envelope on the top right of this page now.