Omni box

[Will2309]

Morning

Does anyone know who to contact to get the brown omni box outside my home replaced, it was under a bush but now I’ve cut the bush down and seen the front cover is gone. 

No sign of the front cover so all cables currently exposed.

I’ve tried ring customer services but nothing on the automated list to take me to the right place.
Any help would be much appreciated.

[Ilyas_Y]

Hey there @Will2309, thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I am sorry to hear about your Omni box missing its cover and for the struggle in trying to get this resolved.
The Omni box is something we will be able to assist with on here 🙂
I will send you a private message to get this issue sorted, watch out for the purple envelope.

Kind regards.