Hi, I've got an old brown VM box and numerous cables coming off it on the front of our house. I would like to know if I can remove it as we aren't VM customers and are starting an extension eminently where it is. Do these cables affect my broadband etc or are they all obsolete?
Thread recently where a field manager reported back that they wouldn't remove installed external cables when a poster was updating the exterior of their house.
They said they could remove them themselves without issue/safety issue and highlighted possible future issue would be on returning to VM as a customer.
If your BB is with VM the removal of these cables will render your BB unusable, if your BB is via someone else then it won't; specifically via full fibre or telephone cable over head and not underground.
VIP's were asked to escalate these threads for VM's attention - as the last thing they want is ex-customers ripping out cables and disrupting the connections of other users in the area.
I have asked VM to come her to comment
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
There is certainly no safety issue in cutting through the cable, there is next to no power running through them. Now theoretically, it is possible that just cutting them can cause issue for other VM customers, the question though is, in that case is it your problem or VM’s? I suspect that a Court would conclude that it is up to VM to have an infrastructure that is resilient to such an event.
The questions to consider are these, are VM paying you to have their cables running across your property, yes/no? If the answer is no, then you are perfectly entitled to cut them at the boundaries of your property and remove everything on your property, BUT, are you absolutely sure that you won’t want to use VM services in the future, or when you sell the property, would it be beneficial to say that all the cabling is in place for a VM broadband connection?
If I was buying a house I would want a new installation. Mine currently is a wire hanging out a roughly drilled hole in the wall.
Front exterior is just some rusty metal trunking where the wire comes in.
It will be cut back, evidence removed and replastered over when I do planned work early next year.
Openreach BT full fibre is where I am going in a one way trip. VM under Liberty Global sucks massively.
Back to OP. It's your property - strip it back. There's nothing VM can do.
Just bear in mind your actions now if you did want their service in future as it will delay any install or even prevent it as they would be under the assumption you could have a quick set up but reality would be further works and a new cable (repull) and manned install inside. They have been delayed months and months with little comms for people on here.
With regards to removing the cables, we would only send someone to remove them if there is a health and safety issue.
Can you please pop a picture of the cables here so we can check in with the teams on this for you. If they are deemed a health and safety risk then we can get an appointment booked in for you. If not, we can confirm you can cut and remove the cables yourself.