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Old Wall socket

IMG_20200119_143049.jpg

IMG_20200119_143112.jpg

Hi All,

           Received my quick start box on Friday but unfortunately it seems like I have an old wall socket. 

I have managed to get my Bband working by plugging my router straight into an existing cable that was already there but have had no success using the new cables supplied even tho I have tried various combinations. 

I'm not sure whether someone can advise or whether I need an engineer. 

Any advice would be appreciated 

Thanks in advance

ADH

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Re: Old Wall socket

Some of my pics didn't seem to work

Here they are here 

http://imgur.com/a/QBSzwc1

Thanks 

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Re: Old Wall socket

difficult to know - there is a splitter and an isolator and what looks like an attenuator - the combination will be affecting the input levels which may be why it works with them all in circuit - post some levels from the hub with and without the bits 

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its not how you want things and it certainly looks as thought it need tidying up then book a tech and let them sort it as you want it

____________________

Tony
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Re: Old Wall socket

Awaiting Mod's approval probably.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Old Wall socket

Hi ADH67,

 

Thanks for your post and welcome to the community.

 

I'm sorry that you're having some problems connecting the cables up, I can see why. I'd like to book an engineer to get this sorted out for you. 

 

I'll pop you a private message now so I can take your details.

 

Thanks

 

Melissa 

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Re: Old Wall socket

Firstly, loving the dinosaur.

Your best bet is to remove the splitter altogether, that open port on it will cause noise. There is a silver box that the black cable plugs into, that's the isolator. Here's what I'd try:

1. Remove everything except the isolator. The isolator is the silver box with the white sticker with blue writing.

2. Attach your quickstat cable into the isolator, should just push on.

3. The small squarish thing is a downstream attenuator, screw that into the back of the modem.

4. Plug the other end of the quickstart cable into the attenuator.

 

That should sync up and when it does, do what a previous poster said and post your logs.

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Re: Old Wall socket


@Melissa_F wrote:

Hi ADH67,

 

Thanks for your post and welcome to the community.

 

I'm sorry that you're having some problems connecting the cables up, I can see why. I'd like to book an engineer to get this sorted out for you. 

 

I'll pop you a private message now so I can take your details.

 

Thanks

 

Melissa 


for info and clarity what problems do you see from the photos

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Tony
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Re: Old Wall socket

Connections on the splitter are wrong. Both cables are connected to outputs.

The input (feed) from the isolator goes on the unused port.

The 4dB is the output for the Hub, & the 3.6dB is the output for a TV box. This is probably what is screwing things up.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Old Wall socket


@nodrogd wrote: .....The 4dB is the output for the Hub, & the 3.6dB is the output for a TV box. This is probably what is screwing things up.

....along with incorrect orientation of the Isolator I/O as well? 😛 

Screenshot 2020-01-26 at 09.48.12.pngScreenshot 2020-01-26 at 09.50.25.png

 

which now inevitably will need replacing!

Regards Tony
"Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)
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Re: Old Wall socket

Hello ADH67

Thanks for the snaps 

I was going to ask if you wanted me to arrange a visit to get this sorted.

However I can see that we have already been out to repair the cabling 

How are things now?

Gareth_L

 

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