23-02-2023 13:36 - edited 23-02-2023 13:38
Hi so recently signed up for 1gig wifi now they said i had a line already in but upon checking i have these 2 lines running in but directly from outside it has 2 split coaxle lines running from it from experience the tv and broadband run off the same lines but normally there is a white box on the wall which i cant find at this address wondering will the internet work running off one of these lines ?
on 23-02-2023 13:37
on 25-02-2023 16:40
Hi @Chrismc91
Thanks for posting and welcome back to the community.
Sorry for the confusion over the Self-Install. I can see you've already spoke to the team and booked a manned install visit to sort this out. Please let us know how it goes.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-02-2023 17:03