My parent's currently have Virgin Media TV which has a coax coming in downstairs, and their router coming in to a seperate coax upstairs.
While they were on the phone sorting this out they asked if a splitter could be sent out so that they could move the router downstairs for a better connection where they actually use their devices.
They were told yes, and that it would arrive in a few days. It never turned up. So they phoned VM again and asked where the splitter was, and were told that splitters are never sent out and an engineer visit was required. Seems overkill to me for a splitter, especially as they are often sent out in home install packs.
I was just wondering whether someone could tell me whether it is at all possible for get VM to mail a splitter out? And if so, how to go about requesting one.