Virgin Media Community

[HDVM]

OK so my new sim from VM will not accept OTP or 2FA  which is critical in the new age of digital security, ive already posted on the forum for help phoned a help line and got no where . I've searched the thread on the subject and it appears to be a problem for VM for a long time and they aren't solving it.  As a result i have reported the issue to MSE.com for them to investigate ( thats where I got notified of the VM deal ) they will not want to be recommending Virgin sims knowing they have this problem and Virgin are ignoring it.still have a few days of the cooling off period before i leave   

[Natalie_L]

Hi HDVM

Thanks for your post and I am very sorry to hear of the issues you have been experiencing with your service. 

I have had a check and can see that my colleague has responded to your other post. To avoid delays and confusion, we will pick this up with you from there. 

Thank you 

[HDVM]

I have just phoned the helpline again, to explain everything i have done and gone through the settings etc etc . Like others before the call centres telling me they have raised a ticket with the IT dept. and they also sending me out a replacement Sim. If you read through the previous threads there have been on this subject  (OTP & 2FA  failure)  you'll see that its not worked out for them 😞