Virgin Media Community

[derpinator]

Hi All,

We have an omnibox outside with 2 coaxial cables one strait into the building and one line going to the upstairs room.

I had an engineer last year out to fix a cable issue (great chap) at the time the hub was upstairs, he said he disabled the connection downstairs so we would get a better signal.

We are now needing to activate the downstairs one as the hub will be moving there ( no longer needing it upstairs) 

What's the best way to get the cable re-activated for downstairs?

Thanks

[nodrogd · Accepted solution]

All the tech will have done is remove the splitter in the omnibox & replaced it with a straight coupler onto the feed you still needed. You can fix this yourself IF you have the correct size spanner, simply by de-coupling the feed you are no longer using & coupling up to the other.

If you find you have the equipment to do this, it is important not to over-tighten the couplings. Just do them up tight enough that they would be difficult but not impossible to undo again by hand.

[Hayley_S]

Hello @derpinator.

Welcome to the community page, thank you for posting on here.

I am sorry for the wait in response and the issue you are having.

I can see you have been given advice to follow, please can you tell me if you have tried this?

Look forward to your response.

[derpinator]

Hi There,

Yes i've managed to get it connected again! was worried but seems fine so far! thanks @nodrogd

[Hayley_S]

Perfect @derpinator.

Thank you for your help @nodrogd.

I am glad to see that it is working fo you now.

I hope you have a lovely day.