The nynex box outside my house is broken, how do you think I go about getting a new one do you think?
Phone customer services and they should arrange for a technician to replace it.
Thanks for getting in touch.
I am going to send you a private message to request a few details. Once I have these, I will arrange for an engineer to visit and get this fixed for you.
The private message will be available by selecting the purple envelope on the top right of the page.