Nowhere to put wire into wall

[Tomleec92]

I have had Virgin media years ago when I moved in, I have rejoined but I’ve come to set it up and I have nowhere to put the wire from the Wi-Fi box into the wall?

[Tomleec92]

Hi I am having the same problem too. I don’t have anywhere to plug the lead from the Wi-Fi to the wall 😞

[goslow]

What happened to your previous connection point?

[Tomleec92]

I don’t think it was the same connection point unless it’s been changed it was about 10 years ago and I’ve slept since lol

[goslow]

The majority of VM connections are via coax/F-connectors and those are largely unchanged since the days of the cable TV companies. So if you had a previous connection point, you should be able to connect there if VM has sent you a 'Quick Start' kit.

The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points.

If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734

[Akua_A]

Hi @Tomleec92 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your self-installation. To best help, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,