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Not supported in this country?

Kornukopian
On our wavelength

Evening folks - I hope that someone may have an answer to the following.

I've recently had a Hub4 replaced because it wouldn't give off any kind of internet signal - no matter if it was via WiFi or Ethernet - it just wouldn't play ball. Prior to these issues, there wasn't any problem apart from the occasional drop off, but would reconnect with (South Yorkshire, specifically) without any need to go anywhere else. Yet, *any* kind of video states that it cannot be viewed, stating "The video you are trying to watch cannot be viewed from your current country or location". I seem to get the same issue in respect of nba.com as well, where videos turn around there and state "out of country blocked because client is neither in home country nor in content portability region". BUT I HAVEN'T LEFT ENGLAND!

I'm quite baffled by this as I don't use, nor have any use, for a VPN at all (even though I know how they work). I'm using a Windows 11 laptop, i5 Intel chip, 8gb RAM, integrated graphics, nothing special - and have checked the same problem via Microsoft Edge and Chrome, which both return the same errors as aforementioned.

I must also note that after clearing cookies on Edge a couple of days ago, I've also been forced to re-register my Virgin TV GO by the respective app on the same laptop - where it tried to register it FOUR TIMES, and has blocked me from viewing any channel on there until at least the 1st of April - that's quite frustrating, to say the least.

Could anyone offer any insight as to why this has happened? I've not done anything "untoward" as such over the last few days apart from general browsing on this laptop, and since the replacement of the Hub4 happened a few days ago, I've never experienced anything like this.

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24 REPLIES 24

Client62
Hero

VPN and VM routing errors have caused some location issues.

Use the link below to check:

1) Who appears as your ISP 
2) Where you appear to be located

https://whatismyipaddress.com/

 

ISP: Virgin Media Limited
City: Sheffield
Region: England
Country: United Kingdom of Great Britain and Northern Ireland

Well, not Sheffield, but close enough (as I did mention South Yorkshire in my opening post.)


Do the location issues mentioned in this thread persist or have they cleared now ?

They still persist; nothing's changed in that aspect.

The issue still holds up on the aforementioned sites, so my issue still stands.

Tudor
Very Insightful Person
Very Insightful Person

From what I can see, the nba.com site is in the US and registered in New York. If that is the case then the message is correct.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Kornukopian
On our wavelength

That should be irrespective as the video content, up to the few days ago, displayed without any issues. Plus, if the League Pass was not available in the UK, then why would it be offered in GBP?

Additionally - and, with respect - your response doesn't make sense as the issue with viewing content on the Sky Sports website is giving me similar problems, where it clearly shouldn't.

I haven't changed anything on my laptop to have this happen, plus as aforementioned, I do not use any kind of VPN, so this shouldn't be an issue...


@Kornukopian wrote:

That should be irrespective as the video content, up to the few days ago, displayed without any issues. Plus, if the League Pass was not available in the UK, then why would it be offered in GBP?

Additionally - and, with respect - your response doesn't make sense as the issue with viewing content on the Sky Sports website is giving me similar problems, where it clearly shouldn't.

I haven't changed anything on my laptop to have this happen, plus as aforementioned, I do not use any kind of VPN, so this shouldn't be an issue...


Have you tried temporarily putting your hub into modem mode, with one device connected by an ethernet cable?

Modem mode would give you a new IP address and you could then try to see if you get connected to the websites in question. If that works then the issue is to do with your IP address in router mode and the various websites linking that IP address to a different country. This would be linked to your recent hub swap.

(When I try to access nba.com on a BT connection it redirects to skysports.com)

When initially going to nba.com, it does take you to the Sky Sports website, this is correct. You then have the option to access the official NBA site from the top bar on that page, which is where I have part of my issues.

I'll check out the modem mode as you suggest and report back with an update. I have my desktop connected via ethernet currently. 

Evening folks; apologies if I haven't been back on this one for a bit as I've had a few things going on away from this issue.

The problem seemed to clear itself up a day after I had posted my last response to the thread, but over the last couple of days, the problem appears to have returned with the NBA website and app, but now seems all fine and dandy with the Sky Sports website.

I've also been back and forth to the NBA League Pass folks on this issue, and they inform me that there could be routing issues (as previously mentioned in this thread by someone else) that could be causing problems, and the 7027 errors come around as a result of this. This is what I've checked out further on the matter in hand:

  • I've checked the router in respect of ethernet connectivity, WiFi and modem modes, and the same issue persists.
  • When trying out the NBA App on an Android device (Samsung Galaxy Note 20 5G) in WiFi mode, the NBA website via WiFi and Ethernet (in both modes) on a laptop AND desktop device, the issue continues to persist.
  • Even when resetting the router with both soft (via the Hub4 web access) and hard resets (turning off for a few mins, and back on again), the issue still persists with the 7027 error.
  • Also, conducting a /flushdns command doesn't provide a fix.
  • When trying the NBA App via 5G connectivity on O2, and using that as a mobile hotspot - there is no issue.

Therefore, as a result of this, the problem can only be pinpointed to routing via VM's connectivity. There isn't any other way that I can deduce other denominators after checking out as much as I possibly can.

So, where do I go from here?