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Not registered on network abroad

Hi there .

I am currently in Italy and I have been using my phone here with my uk number without any issues. 

As of a few days I couldn't receive anymore calls from Uk. Yesterday I called Virgin, and instead of getting the issue fixed I ended up with a number that doesn't work anymore. As now it says not registered on the network. The signal bars are showing but the number is not working. I have called virgin 3 times with another number which is costing me a fortune, and still the issue hasn't been fixed. Can someone please help me?

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