Due to a divorce and moving to a rented flat I have no broadband option other than Virgin.
My service has not even started yet and I'm pulling my hair out.
1. You have my postcode twice on the emails you are sending me. It is not possible to view or change my address in my account online or in the app, so I called your customer 'service' line and spoke to someone who kept asking me where in the online account I'm seeing the issue. After five minutes of repeating myself I gave up. It'll have to stay wrong.
2. I ticked for self install, but my account shows a technician is coming to install the services and that I must wait in all day.
3. I tried to complain but got a semi literate email in response telling me to call the pre-installation team, but no number was given to do so.
4. I'm in a vulnerable position and needed to discuss my contract with someone who actually understands what I'm asking. I don't know if it's deliberate, but the people on the phone claim to not understand my questions, whereas if I call EE I immediately get a nice person who understands the problem and doesn't rest until it's resolved.
You are quite possibly the worst company I have ever had the misfortune to deal with.