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adnanshahriar
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Not even a Virgin user yet and they've already started disappointing

I asked someone from customer support over the phone whether a technician could be urgently assigned tomorrow (Sunday) even if it requires extra charges because I'll be out on Monday. He assured me it's very possible and claimed to have assigned one while I was on the line. 

Now I just got a text that the technician was assigned for Monday, in the exact time slot I won't be home.

Is this the preparatory taste for what is to come? I mean I heard that Virgin lacks good customer support but never imagined they'd disappoint this quick. 

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Ernie_C
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Re: Not even a Virgin user yet and they've already started disappointing

The text was likely for the original appointment and overlapped the change.

If you have set up My Virginmedia, check any appointment there.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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adnanshahriar
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Re: Not even a Virgin user yet and they've already started disappointing

There's no original appointment, that's the only one

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Paul_DN
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Re: Not even a Virgin user yet and they've already started disappointing

Hi adnanshahriar,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear the requested technician appointment wasn't brought forward as requested.

 

How are things was the installation completed, I have tried to have a look at thing our end however wasn't able to locate your account with the details we have for you.

 

Kind regards

 

Paul.

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