I live in block of 9 flats on a main road and we only have a couple of feeds from the box in the street about 10 metres from the property. Most of us in the building have Virgin and we are on BNC splitters so that we can all connect and share a broadband feed from outside. This however causes a big problem as having 5 or so hubs on 1 feed alone from the box has resulted in intermittent service for us all. It doesn't ever go slow, it either works or it doesn't. Can work for a day or two fine then be intermittent for days at a time. Sometimes drops out for days at a time. All depends on how many are using it. I have had multiple engineers out who have all said we need more connections to the box in the street so that we aren't all on big splitters sharing the same few connections.
Whenever I've called up I get fobbed off by someone in a call centre who says that these engineers that visit do not log that work needs to be done. I have had my hub checked many times to by an engineer and it's all working. The person on the phone then says they are going to 'monitor' drop out and they always come back with saying it's fine when it isn't. One guy even said I have too many devices (smart phone, smart TV and laptop) is too much for my 100mb connection... and that my small 1 bedroom flat can't rely on being covered by wifi signal when it's actually TINY???
I have had periods of time where the service has been ok and that's only been when a few of the flats in the building have been empty. We are all stuck with relying on Virgin as the speeds we get from any other provider are about 4mb download and 0.5mb upload and that's not enough for me to be able to work from home which I have to do half the week.
Virgin are refusing to actually acknowledge this issue, as it's been going on for years and nothing has been done. The customer service is terrible and I just go round and round in circles with them. I have spoken to other residents who all have had the same conversations. Virgin our so happy to take our money without providing the proper service.
Has anyone else had this problem too, I'm at wits end....
