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Not checking out when ordering broadband

Hi all,

I hope you can give me an advice on this.

I was in the process of ordering my VM broadband pack. Everything was going well. When I was going to select the installation date I had problem with my laptop connection and lost the session.

I have received by email with the pre-contract documents and a provisional installation date. I didn’t check out so not sure I really ordered the broadband.

Is it possible somehow (idk maybe from the contract summary sheet number) to recover the session so I am also able to change the installation date and check out?

I have tried to register on the website but I don’t have the account number and the area reference.

Many thanks for your helps.


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Helpful Answer

Re: Not checking out when ordering broadband

Call the Pre-installation and delivery team on.. 0800 052 1734 see if they have received the order


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.