Hi, I phoned the helpline around 4pm as the hub was flashing green instead of a solid white, spoke to a guy who couldn’t activate it the box on the wall for me, Tried to book an engineer for Saturday and couldn’t do that either, said he’d get a manager to call back in a couple of hours With an appointment time and still absolutely nothing. My partner needs the internet as she’s working from home and now we’re kinda stuck in limbo!! Most annoyed. Currently wishing we’d not bothered with Virgin in the new house when the help hasn’t been great!
It wouldn’t activate! I’ve done everything right my end pal, the guy I spoke to a guy he said he’d get someone to call back with an engineer time... they didn’t call back! So basically the customer service is **bleep** poor, I’ve been left with no working internet so my missus now can’t work due to virgin being incompetent. I was warned about going with the company, should’ve listened haha