on 29-12-2021 14:23
Hi There,
I am not able to fix Isolator cable into the wall socket, please can you help us with the work arounds
on 29-12-2021 14:37
The wall socket should be threaded with a centre hole. The isolator cable should have a centre pin and is push fit onto the wall socket. What exactly is the problem.
on 29-12-2021 14:45
on 29-12-2021 18:38
Check the socket to see if there is a broken off pin in the centre, if so you could try removing it with a small pair of pliers or even some tweezers. It should just push fit on, perhaps with a slight turn, but it’s certainly not screw on.
on 29-12-2021 18:50
post a photo of the socket
on 30-12-2021 14:51
Hi Tony, Thank you for your response. Please find the pics for your reference.
on 30-12-2021 15:14
That’s not a VM socket. It’s a TV aerial point.
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on 30-12-2021 15:50
Hi Adduxi, Thank you for the prompt response. I could not find Virgin Sockets in my property. I have asked Virgin Media team to assist me.
on 30-12-2021 15:53
this might help
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 30-12-2021 16:32
You've suggested the wrong adapter. What he/she needs is this https://www.diy.com/departments/slx-0-02m-f-socket-to-coaxial-plug-adaptor/5028422001936_BQ.prd