Hi @aaaaaargh,
Welcome to our Community Forum! Thank you for your first post and I'm sorry to hear that you're being impacted by this connection issue!
Have you take a look at our Broadband diagnostic page to see if this can help locate the core of the problem? Can you tell us if this connection issue is impacting your WiFi connection only, or wired connection too?
I have been able to locate your account, but I'm having some trouble looking at your power levels. Would you be able to reboot your Hub and let me know once it's rebooted, so we can try again?
The power levels will let us know if there's an underlying issue causing your connection problems.
Please get back to me when you can. 🙂
Thanks!