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No welcome pack, confirmation or router

Joining in

Ordered services a week ago. Got two emails, one containing pre-contract documents and one with an order summary, promising further comms with contract and delivery confirmation. No further emails, no account number meaning I physically cannot call in, and no router delivered on the requested date. I am a new customer and this lack of any info is appalling. Would appreciate help, otherwise will switch to another provider.


Forum Team
Forum Team

Hi @hlee123 ,

Thank you for taking the time to reach out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look into this for you. In order to investigate further I will need to send you a private message for a little bit more detail.
Thank you


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