No welcome email

[Sashmammy]

I signed up for virgin internet a few days back and have been wanting to sign in to track my order due today but I haven’t received anything apart from pre contract and confirmation of my order? I haven’t received no welcome email which would have my account number on, it’s completely gone ghost and I’d like to know if I’m getting my internet delivered today or not at all.

[jpeg1]

Are you expecting delivery of equipment for you to connect, or a full new installation by a technician? 

[VM-Jon]

Hi @Sashmammy 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Sashmammy]

Delivery for me to self install.

[Kath_F]

Hi Sashmammy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not received any update on things since ordering your services. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[YIKES1412]

Could you let me know what the outcome was. As the exact same thing has happened to me.

[Alex_RM]

Hi YIKES1412,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've not received your welcome email, have you received anything since your post on Monday? 

Let us know, and we can help further if not.

Alex_Rm