No welcome email

[Sarah_b_1991]

Hi,

I signed up to Virgin Media with QuickStart on the 14/04/2023. I received the pre-contract documents and the hub and am all set up and the wifi is working. I haven’t yet received any welcome email or any other communication with an account number. I spoke to someone is customer services who said they had resent the welcome email and it should come through to my email account within a couple of hours (this was on Friday and I still haven’t received anything) and I have checked my spam inbox - also nothing. They also said they would send it via post and I haven’t received anything. 

If someone could look into this for me and let me know my account number, it would be much appreciated! I would like to set up my account properly with the app to manage bills etc. 

Thanks,

Sarah

[Tom_W1]

Hi Sarah, thanks for your post here in the Community, although we're sorry to hear of the concerns that you've raised here surrounding your lack of emails received.

I can certainly look into this for you, please expect a PM from me to arrive shortly so I can look to resolve this for you and respond directly when you can!
Many thanks