No welcome email

[Tingson]

Its been exactly 6 days since I ordered virgin media and received the pre-contract documents. Since then, I have heard nothing. I would like to edit the delivery date for the new box and therefore need the welcome email so I can create an account. Is there any way to check why I haven't received such email yet? 

[Kain_W]

Hi there Tingson,

Thanks for your post and welcome to the community.

Apologies for the issues faced regarding this, to investigate further I've dropped you a PM,

You'll find this within the purple envelope icon.

Thanks,

[Kain_W]

I'm glad that's sorted for you Tingson,

I'm writing publicly so the thread can be closed.

If you do have any further queries then be sure to pop back to the team so we can advise further.

Cheers,