Virgin Media Community

[Ewhit95]

Hi, 

Recently signed up for virgin broadband on the 13th June, the delivery date for self- install pack has been and gone. Can't log in to virgin app as need account number and don't have account number as don't have the welcome email. How long before I get this and can get everything set up?

Thanks 

[VM-Jon]

Hi @Ewhit95 ,

thank you for taking the time to reach out to us here, welcome to the community.

please accept our apologies for the difficulties you’re having, I would like to take a look into this further for you. I will send you a private message for some details and get back to you as quick as I can.

thank you