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No welcome email

Hello, 

 

I have had my broadband and phone installed a week ago and signed up two weeks ago, and have recieved no welcome email. As a result I cannot access my account online. 

Can you please assist me with this, I should've received it weeks ago and it seems like a common problem. 

Tim 

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Re: No welcome email

Hi there @tjholman 

 

Thanks for your post. Welcome to our community and apologies for the delay in response, we have been very busy and doing all we can to get back to each community post ASAP. 

 

Have you since received your welcome email or been able to check your junk folder to see if it's landed there? 

 

Let me know and I'll do my best to help. 

 

Thanks, 

 

 

Hollie - Forum Team


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