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emmalou95
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No welcome email?

Hello, I recently signed up for a £29 tv and broadband bundle on Thursday (25th) but I have received no welcome email or contract to sign?

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Forum Team (Retired) David_Pn
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Message 2 of 6
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Re: No welcome email?

Hi emmalou95

 

Welcome to our community forum pages and thank you for posting.

 

We are delighted to hear that you have taken some services with us.

 

Have you received any confirmation since your last post at all? 

David_Pn
Forum Team

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Tonystarksheart
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Message 3 of 6
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Re: No welcome email?

Hi.

 

I signed up online and also have had nothing beyond the thanks for your order email. 

 

The sign-up process seemed to work, I see in the email that my account has a credit limit assigned but nothing. 

 

Can you help, signing up for internet as with four kids even fibre from sky is not cutting it. 

 

Regards. 

Darren

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Tonystarksheart
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Message 4 of 6
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Re: No welcome email?

Hi,

Just wondering if someone from virgin could look at my message ^

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Forum Team
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Message 5 of 6
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Re: No welcome email?

Hello Tonystarksheart

I am more than happy to take a look at this for you 

I will need to send you a private message to pass security 

If you can check the purple envelope top right of your screen that would be great

Regards                           

Gareth_L
 

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Forum Team
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Re: No welcome email?

Hi Tonystarksheart

 

Thanks for confirming you have the details and all set for installation 

Let us know how you get on with the call to add Landline 

Gareth_L

 

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