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magpiepotts
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No welcome email received

Hello, I have recently ordered virgin media however I have not received a welcome email and also an email confirming delivery of tv equipment. I have received an email about the order being placed but have not received anything more.

 

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Christy_D
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Re: No welcome email received

Hi,

I'll check this for you. 

I'll pop over a private message as i'll need to take some details.

Thanks,

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Kath_F
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Re: No welcome email received

Hi magpiepotts, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you've not received any follow up emails yet. 

Once you order the services, we will perform some checks to ensure we can offer you services. Sometimes these can take longer than normal. 

Since posting, I can see Christy offered to help on this. Have you been able to get things resolved yet? If not, pop back and let us know so we can look further into things for you. 

Many thanks, 

Kath_F
Forum Team




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