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No welcome email or update on broadband

CMoore-1
Joining in

on ‎04-08-2022 14:01

Hi,

I set up a broadband contract last week, I had a chosen delivery date of Wednesday 3rd of August but I’ve had no updates at all. 

I cannot track or find updates online as I haven’t had a welcome email. Currently relying on 4G for everything so I’m quite eager to know how long I’m looking at before I can get set up! 

If anyone can offer any advice it’d be appreciated!

 

Thanks,

Connor

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎04-08-2022 14:55

Try the Pre-installation and delivery team on 0800 052 1734 see if they know more

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Matthew_ML
Forum Team
Forum Team

on ‎07-08-2022 13:16

Hey CMoore-1, thank you for reaching out and a warm welcome to the community. I am sorry to see you haven't got any confirmation at all yet.

Did the order definitely go through?

I am going to send you a PM, so we can get this looked into.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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