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No welcome email or update on broadband

Joining in


I set up a broadband contract last week, I had a chosen delivery date of Wednesday 3rd of August but I’ve had no updates at all. 

I cannot track or find updates online as I haven’t had a welcome email. Currently relying on 4G for everything so I’m quite eager to know how long I’m looking at before I can get set up! 

If anyone can offer any advice it’d be appreciated!





Very Insightful Person
Very Insightful Person
Try the Pre-installation and delivery team on 0800 052 1734 see if they know more


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hey CMoore-1, thank you for reaching out and a warm welcome to the community. I am sorry to see you haven't got any confirmation at all yet.

Did the order definitely go through?

I am going to send you a PM, so we can get this looked into.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?