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No welcome email or package tracking

Joining in

Hi, I placed an order for a self install package and selected today for delivery. When I went to try and track my package I realised I didn’t receive a welcome email with account number or communication from yodel about my delivery. 

when will I receive more information about my delivery? 


Forum Team
Forum Team

Hi @Joniflora 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more