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No welcome email no account details

Signed up 7 weeks ago but have been away during house renovation.

No welcome email received, no account details accessible. No way of accessing my account or obtaining any information from virgin about it. No way of making contact by phone. 

Not sure what to do except cancel my direct debit and switch to another provider. I’ve never experienced an incommunicado company like this. 

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Re: No welcome email no account details

Hi,

Give this number call 0800 052 0422. I'm really sorry for the inconvenienced caused.

If have anymore questions don't hesitate to contact me back.
I work for Virgin Media - but all opinions posted here are my own
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Re: No welcome email no account details

Hi There,

let me see if I can take a look at this for you. I will send you a private message to get some more details and see if I can see what’s happening for you.

thank you for reaching out.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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