on 08-09-2021 00:22
Hi,
I've recently received and setup the self-install broadband kit (works perfectly), but have not yet received a welcome letter/email or received a copy of my contract. Obviously this means I don't know my account number, so I haven't been able to set up my online account.
Could anyone get in contact and send me these?
on 08-09-2021 02:36
Hi there
Firstly do you have a Virgin media E mail address if so you can log into my virgin media from the virgin media home page with your e mail password.
Sign in with your My Virgin Media details
Hope this helps
David
on 08-09-2021 10:35
Cheers for the tip David, but unfortunately I don't have a Virgin email address. Looks like I still need to get my account number from the welcome email so I can register and create an account.
on 08-09-2021 15:44
Hi kai00,
Have you checked your spam/junk mail box in case the emails are there?
on 09-09-2021 12:54
Yep already checked my spam folder, not there 😞
on 13-09-2021 09:02
Good morning @kai00,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your contract.
I can take a look into this for you, I will pop you over a PM.
Kind regards,
Zak_M